FAQ

How do I contact Elegant Store?

Email us at support@elegantstore.co.uk

Why are your stock levels very low?

As a family business, we have to keep things simple. So, we maintain a low stock level at our warehouses. 

What method of payment do you accept?

We accept credit cards like Visa, Mastercard, Discover, and American Express through Stripe.

How will you ship my order? How long does it take to receive it?

We ship all complete orders as quickly as possible. Once your order has shipped you will be notified by email and provided with tracking information. Please note that there may be processing delays in shipping during sale events and peak shopping days.

Do you ship outside the UK?

Yes, we ship internationally.

How much will it cost to ship my order?

Shipping cost may vary based on your location. 

How long will it take to get my order?

Item may take 3-5 weeks to arrive. Please do not panic if it does not show up immediately, it's on its way! We offer international shipping options - no matter where you are, you can buy from us!

How do I use a discount code?

The discount code must be entered in the promotional code field at checkout.